travel
green

Frequently
Asked Questions





Flight
travelWallet
Security
Account


Q: What is the country’s reference ?

A : The country’s name corresponds to the country of residence of the traveler, entered in the account’s settings.


Q: Is the climate change cost related to any flight?

A : The Climate Change Cost is relative to the flight you are evaluating. The reference is the carbon price in your country of residence.


Q: What Equivalence normal emissions means ?

A: This is the calculated value based on the average emissions per capita in your country of residence traveler.


Q: I looked on other website and the result of the carbon offset price, for the a same flight, is considerably less than with travelgreen.com, why ?

A: This is because the carbon price is different in every country. It means that the default carbon price used by other is lower than in your country of residence.

Q: Are travelWallet relevant ?

A: Absolutely! With the travelWallet feature, you can easily track the environmental footprint of each of your trips. Each travelWallet provides a comprehensive overview, allowing you to include evaluations for all aspects of your travel—such as flights, cruises, accommodations, and even the tourist activities you'll participate in. This gives you a global perspective on the environmental impact of your journey.

Q: Is the platform secure ?

A: Absolutely! We work with top payment companies, which guarantees your safety and security. All billing information is stored on our payment processing partner.

Q: How could I cancel my account ?

A: We will do it for you ! Make sure to cancel your subscription on your account page ! Simply send us an email.


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Customer Support


   contact@travelgreen.com


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